Privacy Policy

Your privacy is important to us. Learn how we collect and protect your data.

Last Updated: January 2025

1. Introduction

London Community Outreach Solutions ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise when you contact us. This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Business information (company name, job title, industry)
  • Account credentials (if applicable)
  • Payment information (if applicable)
  • Communication preferences
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To respond to your comments, questions, and requests
  • To send you technical notices, updates, and support messages
  • To send promotional communications (with your consent)
  • To monitor and analyze trends, usage, and activities
  • To detect, investigate, and prevent fraudulent transactions
  • To personalize and improve your experience
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context in which we collect it:

  • Consent: You have given us permission to process your personal data for specific purposes
  • Contract: Processing is necessary for the performance of a contract with you
  • Legal Obligation: Processing is necessary for compliance with a legal obligation
  • Legitimate Interests: Processing is necessary for our legitimate interests and does not override your rights

5. Sharing Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5.4 With Your Consent

We may share your personal information for any other purpose with your consent.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the services within a secure environment.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your personal data in a commonly used format.

8.2 Correction

You have the right to request that we correct any personal information that you believe is inaccurate or incomplete.

8.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions.

8.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information or to object to our processing of your personal information.

8.5 Withdrawal of Consent

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by London Community Outreach Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service that you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are located in the European Economic Area and you believe we are unlawfully processing your personal information, you have the right to lodge a complaint with your local data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office (ICO).